Privacy Policy

Last updated: 2 June 2026

Syllax Interactive operates this store. This Privacy Policy explains how Syllax Interactive collects, uses, stores, and discloses personal information in connection with this website, Shopify checkout, and R9 product sales.

1. Information We Collect

Depending on how you interact with us, we may collect your name, email address, phone number, billing and shipping address, order details, payment confirmation details, support messages, device/browser information, and website usage data.

2. How We Collect Information

We may collect information when you place an order, contact us, use checkout, subscribe to updates, browse the website, or interact with third-party tools connected to the store.

3. How We Use Information

To process and deliver orders.
To provide customer support and respond to enquiries.
To manage returns, refunds, warranty issues, and product support.
To improve the website, products, and customer experience.
To comply with legal, tax, accounting, fraud prevention, and consumer law obligations.
To send marketing only where permitted by law or with your consent.

4. Payment Information

Payment information is handled by Shopify and/or payment providers. We do not intend to store full card numbers on this website.

5. Cookies and Analytics

This website may use cookies, embedded content, analytics, fonts, 3D model tools, Shopify services, or similar technologies. You can control many cookies through your browser settings, although some features may not work properly if cookies are disabled.

6. Disclosure of Information

We may disclose personal information to service providers who help operate the website, process payments, deliver orders, manage customer support, prevent fraud, provide analytics, or comply with legal obligations. Some providers may process information outside Australia.

7. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No online system is completely secure.

8. Access and Correction

You may request access to, or correction of, personal information we hold about you by contacting us at [email protected].

9. Complaints

If you have a privacy concern, contact us first so we can try to resolve it. You may also have rights to contact the Office of the Australian Information Commissioner.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page.

11. Contact

If you have questions about this Privacy Policy or how your personal information is handled, contact Syllax Interactive at [email protected].